The Home Depot Contractor Scam

Pro Referral

Home Depot, a well-known home improvement retailer, and its Pro Referral service have recently faced legal challenges due to negligence and misleading practices. These lawsuits highlight significant concerns regarding the quality and safety of services provided through contractor referrals.

Consumers have raised concerns over the substandard quality of work performed by contractors referred through the Pro Referral service. Customers allege that the service's assurances, including a "100% guarantee on work," misled them into trusting the contractors. The dissatisfaction with the contractors' performance has led to multiple legal actions against Home Depot, as customers seek accountability for unmet expectations and financial losses.

Contractors with Criminal History

Numerous cases involving homeowners who were referred to contractors with a criminal history. This situation resulted in a lawsuit against Home Depot, as the homeowners claimed negligence in vetting the contractor's background. Such instances raise questions about the screening process employed by the Pro Referral service and its ability to ensure the safety and reliability of its referred professionals.

Class-Action Lawsuit: Unsolicited Text Messages

In 2021, Home Depot faced a class-action lawsuit alleging violations of the Telephone Consumer Protection Act (TCPA). The lawsuit claimed that the company sent unsolicited automated text messages to customers as part of its Pro Referral marketing efforts. Despite customers opting out by using the "stop" command, the texts allegedly continued, leading to further legal scrutiny.

Latoya and Marcellus Wells, a couple from central Florida, are among the individuals who trusted Home Depot with their home improvement needs. They intended to screen in their back porch and were introduced to the Pro Referral service by employees at their local store. Unfortunately, they they were referred to a known criminal, who took thousands of dollars from them without completing any work. Latoya Wells recounted their experience, stating, “Then we got an email from Home Depot home pros that we’ve been matched with five Home Depot Pros.”

Case of Latoya and Marcellus Wells

Home Depot Pro Referral service preys on unsuspecting individuals, leading to financial loss and dissatisfaction. We recommend staying clear of this company! See BBB Report here